Refund and Returns Policy

Introduction: Thank you for choosing Kunafa Crisp. We value the trust you place in our services and are committed to respecting both your rights and interests. This Refund and Cancellation Policy (“Policy”) establishes how we handle cancellations, refunds, and complaints to ensure a transparent and fair process for all our esteemed customers.

1. Delivery Scope: Kunafa Crisp proudly offers delivery services within the confines of the Klang Valley, ensuring that our delicacies reach a broad audience in a timely fashion.

2. Payment Procedures: We accept various payment methods, as delineated on our website and in associated promotional materials. Rest assured, our transaction processes are secure and designed to protect your financial information.

3. Cancellation Rights: Should you need to cancel your order, we provide a window of 5 minutes post-order placement. However, cancellations are contingent upon the order not having been dispatched to our riders.

4. Addressing Damaged or Incorrect Deliveries: In the unlikely event that you receive an order that is either damaged or incorrect, Kunafa Crisp commits to refunding the cost of the affected items. To initiate this process, kindly furnish us with the relevant order number and accompanying photographic evidence of the items in question.

5. Refund Mechanisms: Upon validation of a refund request, the amount will be reverted to the original method of payment or provided as store credit, depending on the preference of the customer. Please allow a period of up to 7 working days post-approval for the completion of this process.

6. Registering Complaints: For any grievances, we encourage our patrons to reach out to us directly at info@kunafacrisp.com. To expedite the resolution process, please include your order number and a descriptive photograph of the concern at hand.

7. Food Quality Concerns: Kunafa Crisp prides itself on offering top-notch delicacies. However, if you have reservations regarding the quality of our kunafa, baklava, or drinks, we urge you to voice these concerns within a span of 6 hours from the time of order placement.

8. Partial Refund Scenarios: Should any part of your order be missing or incomplete, you may be eligible for a partial refund corresponding to the missing items.

9. Delivery Time Frame: Our dedication to timely deliveries is unwavering. However, due to our reliance on third-party delivery entities, we ask our customers to anticipate a delivery window of up to 60 minutes from the time of order. As of now, delays beyond this window will not qualify for refunds.

Legal and Contact Information:

A&K Pacific Sunrise SDN. BHD. (1298155-M) Address: 1-23-5 Menara Bangkok Bank Berjaya Central Park, 105, Jalan Ampang, 50450 Kuala Lumpur Email: Info@kunafacrisp.com Phone Numbers: 0327879133 | 01151559488