Privacy Policy

Introduction: At Kunafa Crisp, our commitment to protecting your privacy is paramount. We recognize the importance of personal data you entrust us with, and this Privacy Policy has been crafted to ensure you understand our practices, procedures, and principles concerning data collection, use, and sharing.

1. Information Collection:

• Personal Information: When you place an order on our website, we gather fundamental data points, including but not limited to your name, address, email, and phone number. This information allows us to process your orders, communicate with you, and provide personalized support.
• Technical Information: We continuously strive to enhance our platform’s user experience. As such, we record details pertaining to your browser type, device type, and overall usage data. This non-personal information aids us in optimizing our site for various devices and browsers. Importantly, we ensure that your payment details are not retained or stored in our system, maintaining the sanctity of your financial information.

2. Information Use:

• Analytics: In our pursuit of better understanding user behavior and preferences, we integrate with third-party analytical tools such as Google Analytics. This collaboration helps us derive actionable insights to refine and improve our offerings and services continually.
• Customer Support: Your provided information assists our customer support team in addressing queries, feedback, and any challenges you may encounter while using our services.

3. Cookies and Tracking:

• Purpose: Cookies are small data packets stored on your device. At Kunafa Crisp, we employ cookies mainly for advertising endeavors and in-depth analytical assessments.
• Benefits: These cookies offer us insights into user interaction patterns, preferences, and also enable us to tailor our marketing strategies more effectively, ensuring that you receive content and promotions most relevant to you.

4. Data Retention:

• Retention Policy: Our current data retention approach is to maintain records as long as users don’t express dissent. In the absence of a structured data deletion procedure, we emphasize transparency and facilitate users’ rights to access and control their data.
• Data Removal: Should you, at any point, wish for your data to be extracted from our system, please communicate your request directly to our team, and we’ll honor it promptly.

5. User Rights:

• Email Campaigns: Your autonomy matters to us. Thus, every marketing email dispatched by Kunafa Crisp comes equipped with an opt-out link, enabling you to exit our mailing list effortlessly.
• Data Control: Even though our platform doesn’t mandate account creation, every user retains the right to solicit the deletion or modification of their data stored with us.

6. Security Measures: Ensuring the safety and confidentiality of your data is a responsibility we take seriously. Our platform is fortified with SSL security, ensuring data between servers and browsers remains encrypted, safeguarded from potential breaches or malicious intent.

7. Children’s Privacy: Our platform, while open to all for browsing, is fundamentally a food-ordering portal necessitating financial transactions. Consequently, users engaging in transactions are expected to be of legal age. We intentionally refrain from collecting information from underage individuals.

8. International Data Transfers: Staying true to our commitment to your data’s security, all information accumulated by Kunafa Crisp remains stored within the geographical confines of Malaysia. We have refrained from cross-border data transfers to ensure adherence to local data protection regulations.

9. Updates to the Policy: To reflect evolving data practices or alterations in regulatory frameworks, our Privacy Policy undergoes periodic revisions. We always indicate the most recent version number and keep our community informed about significant changes.

10. Consent Mechanism: Consent is paramount. Thus, during crucial touchpoints, especially the checkout phase, users are presented with notifications requiring explicit consent for data processing and other pertinent actions.

Contact and Legal Information:

A&K Pacific Sunrise SDN. BHD. (1298155-M) Address: 1-23-5 Menara Bangkok Bank Berjaya Central Park, 105, Jalan Ampang, 50450 Kuala Lumpur Email: Info@kunafacrisp.com Phone Numbers: 0327879133 | 01151559488